We want you to have a safe and happy stay with no surprises, so this page explains what we both agree to when we make a booking. Our terms are designed with safety and fairness in mind for you, for us and for our future guests.
The main condition of acceptances of any booking is that good care is taken of the property and the content are left in a reasonably clean and tidy condition.
1. Holidays are from 3 pm on the day of arrival until 10 am on the day of departure. The code for the key safe will be provided to you by text at least 24 hours before your arrival.
2. A deposit of 25% of the rental is payable upon booking. The balance is payable 8 weeks before the first day of your holiday.
Where a booking is made less than 8 weeks before arrival, the full rental is payable at the time of booking.
3. Following receipt of the booking form and deposit monies, you will be forwarded a confirmation of booking. This constitutes a contract between you and the owner; you are then responsible for the balance of the rental.
4. The property is offered only on the understanding that no more than 5 people shall use it. Any changes to the submitted occupant list should be advised, at the latest by the day before the arrival date.
5. If for any reason beyond our control the property is not suitable to let (e.g. by fire damage or flood) on the date booked any rent and charges paid will be refunded in full, but there will be no claim against the owners.
6. No liability is accepted for loss, damage, sickness or injury whatsoever however caused which may be sustained during a holiday at Coorie cottage to the tenant or any member of the party or any invited guest, to any car or its contents, or any possessions of the tenant or member of the party as defines above.
7. Dogs or other pets are not permitted at Coorie cottage.
8. Electricity and oil is included in the rent. Also an initial supply of logs and kindling is provided for the log burner.
9. Electric vehicle charging: At the current time we do not have an electric vehicle charger. Therefore charging your electric vehicle at Coorie cottage by any means is not permitted. There are several EV charging units at New Galloway car park which is approximately 2 miles away.
10. The owner cannot be held liable for the failure of public services e.g. electricity, water etc. but will endeavour to ensure resumption of services as quickly as possible.
11. Linen and towels are provided.
12. Prices are correct at the time of printing and may alter. Please confirm when booking.
13. PLEASE NOTE – Coorie cottage is let on the basis of a non-smoking occupancy. Also the use of candles is not permitted.
14. Lost Property – Should any property be found after your departure, we commit to notifying you of such immediately. Items will be returned to guests at a flat fee of £2.50 plus parcel and postage. We do not accept responsibility of any returned items lost by the postal service and we do not return any food or drink items. We will retain any unclaimed items for 28 days.
15. Privacy Policy – we have a separate privacy policy detailing how your data is used and stored. This is available on request.
16. Cancellation Policy – If for any reason you need to cancel your booking with us, the following cancellation policy is in place.
More than 6 weeks notice before the start of your holiday – full refund
2 to 6 weeks notice before the start of your holiday – deposit is retained remainder refunded.
Less than 2 weeks notice before the start of your holiday – no refund.
In all cases if your holiday dates are rebooked then we will refund the full cost of your booking.
We recommend you take out appropriate insurance to cover this situation.
17. If there are any breach of these conditions, the owner reserves the right to re-enter the property and terminate the tenancy without prejudice to the other rights and remedies of the owner.
The person signing the booking form must be a member of the party intending to occupy, be over eighteen years old, and certifies that he or she is authorised to agree the booking conditions on behalf of all persons included on the booking form.
18. Force Majeure - The owner and the manager do not accept liability or pay compensation for any loss, damage or expense where are obligations are prevented or affected by reason of force majeure.
Force Majeure means any event which could not, even with all due care foresee or avoid such as war, riots, civil strife, terrorist activity, epidemic, pandemic, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.